Business Process Outsourcing

What is Business Process Outsourcing?

The term Business Process Outsourcing (BPO) is popularly known for outsourcing in all fields. A Business Process Outsource Service Provider usually administers and manages a particular business process for another company. BPOs either use new technology or apply an existing technology in a new way to improve a particular business process. India is currently the number one destination for business process outsourcing, as most companies from all over world outsource IT-related business processes to Indian service providers.

BPO Industry in India

In India, Business Process Outsourcing (BPO) is the fastest rising segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency, these all leading to the growth of the Indian BPO industry. Business process outsourcing in India, which started around the mid-90s, is now growing remarkably.

India is now the world's favored market for BPO companies, among other competitors, such as, US, UK, Australia, China, Philippines and Ireland. The BPO boom in India is credited to cheap labor costs, unique geographic location, huge talent pool of skilled & multilingual professionals and the investor friendly tax structure. These all made the BPO industry in India very popular.

Services offered by Indian BPO companies: Indian BPO companies offer varied services, such as, customer support, technical support, telemarketing, insurance processing, data processing, forms processing, bookkeeping and internet /online/web research.

Customer Support Services: 24/7 inbound/outbound call centers that address customer queries and concerns through phone, email and live chat.

Technical Support Services: Installation, product support, troubleshooting, usage support and problem solving for computer software, hardware, peripherals and internet infrastructure.

Telemarketing Services: Interacting with potential customers and creating interest for the customer's services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.

IT Help Desk Services: Multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.

Insurance Processing: New business acquirement and promotion, claims processing, policy maintenance and policy management, etc.

Data Entry and Data Processing: Data entry from paper, books, images, e-books, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.

Data Conversion Services: Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word and Image Formats.

Bookkeeping and Accounting Services: Maintenance of the customer's general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations and assets /equipment ledgers.

Form Processing Services: Online form processing, medical billing, insurance claim forms processing and medical forms processing.

Online Research: Internet search, product research, market research, surveys, analysis, web research and mailing list research.

Outsource your BPO work to Josoft Technologies

Get ahead of your competitors, cut down on operational costs and get access to the services of skilled professionals, all by outsourcing non-core BPO work to Josoft Technologies. Make a decision to outsource to us today and watch your business grow exponentially. Get in touch with us now.